BONUS!

From time to time, there may be a special surprise here. There's nothing today though.
13405 Murphy Road Suite C1, Stafford, TX + (832) 350-8369

FAQ’s

1. Your clothes are gorgeous…but will they last?

Yes! At I Bambini Clothing, we pride ourselves on the quality and durability of our designs. We want your little one to wear our clothes and actually have FUN in them. In fact, these are clothes that you’ll be able to treasure or pass on after your child outgrows them.

You might be wondering how such pretty outfits can also be so long-lasting; the secret is in our unique approach to design. You see, we always begin with a trusted design base to ensure our clothes are well-formed. From this solid foundation, we add pretty layers and charming details, creating a truly memorable – and durable –outfit.

2. Do you have a sizing chart to help me choose the right size? How does your sizing run?

Absolutely! You can find the link to the size chart for a specific design on the design’s page under the size selection box. Click the link and it will take you directly to the size chart. How to get to Size Charts

We use the Imperial Measuring System (not the Metric System), which means we measure things in inches and pounds.

If you’re an international customer, we recommend this conversion chart to make sure you get the correct size.

Of course, if you have any other questions about sizing, please contact us!

All our designs are normally cut in sizes: 12m – 6x. We do cut other sizes (3m – 14) during Pre-order specials.

3. What kind/s of fabric do you use? And where do you get them from/ or where are they manufactured?

Most of our garments are made from 100% soft cotton so they’ll feel good against your child’s skin. Fabric descriptions are available when you browse our featured products online, as well as on the garment label.

Sweater materials don’t usually come in 100% cotton, so we add a cotton layer for comfort.

Knits or garments that stretch have lycra or spandex in them.

Our petticoats might have a little polyester to help them hold their shape.

We order our fabric from American companies. However, even though our fabric is bought from American companies, the USA is not always the country of origin. On rare occasions, we order from Canadian manufacturers.

4. Do you have regular specials and events?

Yes! All you have to do is opt in to our newsletter and you’ll be the first to hear about our sales, special offers, and online events!

NEWSLETTER SIGNUP

Get $10 off your next order of $50+!

 

5. How should I take care of my beautiful new clothes?

Most of our designs are machine wash (NOT on hot!) with like colors and tumble dry low (because we get that busy moms don’t have time for hand washing!).

You may want to remove garments with ruffles or bows from the dryer promptly to ensure they are laying the correct way. For example: After drying your Rusha Leggings, remove them from the dryer quickly and reshape the bow to ensure maximum cuteness! Some items may be machine wash, lay flat to dry.

Garments will come with washing/special care instructions, so be sure to check them before washing.

6. What are the shipping costs? What delivery methods do you use?

We understand that you want to spend your valuable money on cute clothes, not shipping costs, so we do NOT mark up our shipping rates.

We want your order to get to you as quickly as possible, so please make sure you provide correct contact information (Name, Address, Phone, and Email) when ordering.

We charge a flat rate of $5 for shipping on all orders under $100. If you spend $100 or more, your shipping is free! You may also choose the option to ship your order through FedEx. Shipping prices for FedEx start at $8 and will vary, depending on your order. Tracking number is included with all shipping. Insurance is included in USPS Priority and FexEx shipping.

We use USPS for International orders. Rates vary, so please check USPS for most up-to-date rates. Once package leaves our hands, we are no longer responsible for it. To help insure safe delivery, insurance will be added to packages shipped internationally (receipt/quote will be provided from USPS as proof of price). Import taxes or other fees associated with overseas purchasing are not covered in our shipping costs; you are responsible for them. (We will NOT mark packages as ‘gift’ to avoid taxes/fees, as this is against the law.)

7. When will my items ship?

We vow to get your order shipped as quickly as we can! Most items that are ready-to-ship, will ship the next business day. If an item is Pre-order, the estimated processing time is stated in the description.

If you have a question about a specific item, please contact us!

8. When can I expect to receive my order?

We know you’re excited to receive your order, so once it is processed:

For Domestic orders, USPS First Class takes 3-10 business days or USPS Priority takes 1-3 business days. FedEx shipping generally takes 3-5 business days.

For International orders, USPS shipping may take one to three weeks (or more). Please be aware that any hold-up in customs is beyond our control and may cause unexpected delivery delays.

9. Will my entire order be shipped in one package?

Your order will usually ship in one package. If this is not possible, we will contact you to see how you would prefer it to be shipped.

10. How do I track my order?

For Domestic orders, once a package ships you will be provided with a tracking link and can track your package through USPS Tracking  or through FedEx Tracking, depending on the shipping method you have chosen.

For International orders, once the package ships you will be provided with a tracking number and can track your package through USPS Tracking.

11. Do you ship to PO Boxes and APO/FPO addresses?

We are able to ship to P. O. Boxes with USPS domestic shipping. FedEx requires a physical address for delivery.

We do ship to APO/FPO addresses. We also have a military discount!! Contact us to find out more.

12. Do you ship internationally?

Yes! See question #6.

13. What is your return policy?

We hope you LOVE your new garments! But if you aren’t happy, please contact us and allow us to offer you our outstanding customer service: quick, polite and here for you.

While we don’t normally offer returns, we will gladly exchange items to ensure customer satisfaction! You are eligible for an exchange if your item has manufacturing defects or if we sent the incorrect size or color. Item being exchanged MUST be unwashed, unworn, unopened, and in ‘new’ condition. Exchange must occur within 7 days after delivery time-stamp. Please contact us to receive an RMA# for your exchange. This number is required for all returns, items returned without obtaining an RMA# will not be accepted. After receiving an RMA#, you have 3 days to ship your exchange/return to us. If not shipped within 3 days of the RMA# being created, the exchange/return will be nullified and voided. Your exchange is dependent on the condition of the garment upon arrival back at the shop. Tracking and insurance is strongly recommended.

For any other concerns, please contact us and we’ll do everything reasonable to make you happy.

14. What happens if my order arrives incomplete, incorrect, damaged or defective?

If you’ve experience a hiccup with your order, we thank you for the opportunity to correct it and earn your satisfaction. We want our clothing to bring you joy. Please contact us and we will work on fixing the problem right away!

15. Do you make custom designs?

Yes, we open up 3 spots per year for custom flower girl dresses. As a general guide, you’ll need to contact us a year in advance. For more information, please contact us.

16.How do I order one of your adorable creations?

It’s easy!! All you do is visit our Shop and click on the item you wish to purchase. When the item’s page comes up, select the color, size and quantity you’d like and click ‘Add To Cart’. When you are finished shopping, select ‘View Cart’ and review your order. If everything is correct, click ‘Checkout’ and follow the directions for adding your shipping and payment information and any discounts that might apply. After you complete your order, just sit back and wait in breathless anticipation for your beautiful new clothes to arrive!

If you are having problems or need immediate assistance, please contact us via our Facebook page or call/text us at: 832-350-8369. Someone is usually around and would love to help you out!

17. Rewards program and how do I earn points?

We LOVE having you as a customer and so we came up with a rewards program as a ‘thank you’ for allowing us to dress your adorable kids! Here’s how it works: for every dollar you spend at I Bambini Clothing, you will get 2% back. Each dollar is equal to one point. You can always check how many points you have earned by looking in your account. These points can be redeemed on your next purchase and will go towards your merchandise total (they can’t be used for shipping/handling or taxes). Be sure to register on our website to take advantage of this program!

18. Do you have a cancellation policy?

Yes! We hope you never have a reason to cancel an order, but we know that sometimes things happen so I Bambini Clothing has a 24 hour cancellation policy. If you need to cancel your order, either reply to your confirmation email or contact us and we will take care of you.

0 0